Management Strategic Change
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Change management is a daunting task for strategic leaders, because of the complexity
associated with change processes. In this course we aim to help senior managers to learn new
tools and techniques which will help them achieve their strategic change goals.
Imagine facing with the relentlessness of macro-environment, and the desire to introduce new
processes to transform or improve your operations, and develop new capabilities such as: new
organisational structure, systems, culture and power. Often the starting point is confusion and
panic! This course is designed to help answer these nebulous dilemmas.
Objectives
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Participant should able to;
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recognise the main elements of strategic change management,
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develop an assessment of how, culture change might be possible,
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design and implement project of bounded and unbounded change, informed by an
understanding of some core complexities and difficulties of the change management
in context.
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select appropriate tools and techniques at each stage of the process.
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conception
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formulation , development and
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implementation
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Learn the politics and powers associated with strategic change management.
Delivery mode;
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Case study, simulation, group discussion, and lecture
Learning outcomes
On completing this course participant should be able to:
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develop their understanding and knowledge on the complexities of strategic change
management, and
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develop and learn the use of tools and techniques to diagnose, plan and implement the
change objectives.
Duration
The course is a three days delivery.
Member of participants
The course will run with 5 or more participants. This course could be delivered in-house.
Improving Operations & Managing Performance
This course aims to explore and explain the need for performance standards and performance
improvement in private, pubic and NGO sectors. Most organisations are faced not only with
increased competitions but also with rising customers’ expectations. The motto is that
organisation needs to exceed the expectations of their customers both external and internal.
Objectives
Participants should be able to:
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distinguish between performance measures of the 3Es: Efficiency, Effectiveness and
Economy,
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explain the different foundation on which performance standard can be determined in
their own organisation,
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assess the appropriateness of various performance measures and performance
standards, and
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critically review the need for performance improvement in operations.
Delivery Mode
Lecture, case study, and group activities
Learning outcome
On completing this course participants should be able to:
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examine the appropriateness of various performance measures and standard for
operations, and
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identify how improvements in operations performance might be achieved in their
organisation.
Duration
The course is a two days delivery
Number of participants
The course will run with 5 or more participants. This course could be delivered in-house.
This course is suitable for middle-managers, first line-managers and supervisors.
Strategic Management
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In a rapid changing and volatile world, leaders and aspiring leaders need to develop the
abilities and competences to navigate through the business and industry environments. The
industry environment analysis is important as it helps leaders to understand who are their
competitors, their suppliers and their customers. Strategic is the interface between and
organisation and the industry. Understanding this requires leaders to have a good grasp of the
tools and the techniques use for analysing their business environments, formulate and
develop strategies, and implement these strategies.
Objectives
Participants should be able to:
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learn to analyse their business and organisational environments using appropriate
tools and techniques
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identify factors and characteristics of their industry/sector key success factors
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use tools and techniques assess the appropriateness of their business or organisation’s
ability to adapt to these environments.
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learn implementation strategies
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recognise the complexity in the formulation and development of strategy in relation to
the stakeholders involved in their business and organisation.
Mode of Delivery
Here the leaders are expected to develop a cognisance of their own business and
organisational environments, by using their own work environment hence the case study
should be an organisation with which they are familiar.
But we reserve the right to use our own case study when we see it fit.
Learning Outcomes
After completing this course the leaders or aspiring leaders should be able to:
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develop a critical understanding and knowledge of their own business and
organisation environments
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evaluate critically these environments using appropriate tools and techniques
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assess the industry environment and derive appropriate strategies
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develop and formulate strategies pertaining to the competitive advantage of their own
organisation, and
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evaluate the feasibility, acceptability and sustainability of their strategies taking into
account the needs of their stakeholders.
Duration
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This is a three days course, but we are happy to tailor it to participants ‘needs, but the
minimum days is two.
Number of Participants
The course will run with 5 or more participants. This course could be delivered in-house.
Risk Management
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This training is designed for senior managers and middle manager who are working in public
sector in or private sector looking to enhance their abilities and skills to improve their
organisation’s risk management strategies and ensure business continuity. What would
happen to your business or product if your organisation is hit by a storm or burns down? Do
you ever think about the likelihood and the impact of this event?
Objectives
Participants should be able to:
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define the risks associated with their businesses, products or services,
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map these risks in terms of:
Strategic / commercial risk/ economic/financial/market/legal and regulatory
Organisational / management/human factors
Political environmental technical/operational/infrastructure
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assess the risks, and
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formulate and develop strategies to manage these risks.
Mode of delivery
Participant will be given the opportunity to use case studies, group discussions and
experiential learning to consolidate their practice.
Learning Outcomes
After completing this training senior managers and middle managers should be able to:
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improve their awareness of the risks associated to their business, products and/ or
services,
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gain a comprehensive knowledge and practice in identifying and evaluating risks,
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critically develop their cognisance to specific risks of their organisations,
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formulation strategies to overcome these risks, and
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develop the abilities and competences to implement the formulated strategies.
Duration
The course is a two days delivery.
Number of Participants
The course will run with 5 or more participants. This course could be delivered in-house.
Key Account Management
The course aims to help senior managers and middle-managers build and sustain relationships
with their suppliers and customers. The course will analyse suppliers’ relationships, and
supply strategy. The course will define the dimensions of supply strategy. The aim is to help
the leaders develop their relationship marketing.
Objectives
Participants should be able to:
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define and explain stakeholder marketing,
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developed their awareness of internal marketing,
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critically evaluate the key account management,
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develop a clear understanding of strategic partnerships and alliance to win resources,
and
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recognise the importance of networking marketing.
Delivery mode
Case study and discussion groups
Learning outcomes
After completing the course participants should be able to:
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develop their understanding and knowledge on the concepts of KAM, networking,
marketing, strategic partnership, relationship marketing,
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analyse suppliers relationship
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critically manage supplier relationship and supply strategy
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develop a cognisance of the dimensions of supply strategy
Duration
The course is a two days delivery.
Number of participants
The course will run with 5 or more participants. This course could be delivered in-house.
This course is suitable for middle-managers and senior managers who are projecting to add
value to their supply strategies and relationship marketing
Organisational development & Approaches for Managing Complex Change
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Organisational Development’-(OD) means different things to different people, but we define
it as an umbrella term for a ranging cluster of ideas and practices in the context of change
management. We aim to help leaders understand the tools and techniques they can use in the
context of complex change.
Objectives
The participants are expected to:
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assess whether and when a major OD process intervention is appropriate,
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understand the broad rationale and methods of organisation development,
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engage actively in an organisation development programme, and
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critically make informed choices about whether and how to include values and
methods associate with organisation development.
Delivery mode
Group discussions, activities, lecture and case study
Learning outcomes
Participants should be able to:
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explain in their own word the five features of organisation development,
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recognise and discuss the values inherent in an OD process,
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decide the methods adopted, and
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explain to others what is meant by context inner and outer
Duration
The course is delivered over three days.
Number of participants
The course will run with 5 or more participants. This course could be delivered in-house
Resources and capabilities
This course aim to engage senior leaders and aspiring leaders to consider the techniques and
tools use to analyse the resources and capabilities of their organisation. Resources and
capabilities are important factors in gaining competitive advantage over your competitors.
Because organisational resources are limited, how do leaders win and stretch their resources
to achieve the aims and strategic goals of the organisation? How might leaders use their
capabilities to strengthen their market position for the development of new products and
services?
Objectives
Participants should be able to:
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identify their resources and capabilities using appropriate techniques and tools,
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recognise the difference between resources and capabilities,
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critically analyse the resources and capabilities in formulation and developing
strategy,
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use their acquired knowledge to re-think the effective use of their resources and
capabilities, and
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learn the strategies to acquire new resources and capabilities in furthering their new
strategies
Delivery Mode
Discussion groups, individual tasks, and case study will be used.
Learning Outcome
After completing this course leaders should be able to:
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gain knowledge and understanding of the concepts of ‘resources’ and ‘capabilities’,
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analyse their organisational resources and capabilities,
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evaluate the need of further acquiring or developing new resources and capabilities,
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learn the strategies to acquire new resources and capabilities, and
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prioritise key resources and capabilities needed for existing and new strategies.
Duration
The course is a two days delivery
Number of Participants
The course will run with 5 or more participants. This course could be delivered in-house
Building the Brand
This course aims to explore, analyse and develop senior leaders’ understanding on the nature
of their organisation brands, and present the process of developing brands. The Questions
this course asks are: What is the brand vision? Do you know the brand objectives? How do
you audit your brand? What is the brand essence? How do you evaluate and resource your
organisation’s brand?
Objectives:
Senior managers completing this course should be able to:
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understand the rich nature of brands,
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explain the importance of an integrated approach to brand management,
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develop their understanding of the process for building and sustaining their
organisations brand,
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describe the three components of brand vision, and
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explain the importance of brand objectives
Delivery mode
Group tasks, discussions, simulation, and case studies.
Learning outcomes
On completing this course participants should be able to:
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appreciate the nature of brands, and
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understand the strategic process of building and strengthening brands
Duration
The course is a three days delivery.
Number of participants
The course will run with 5 or more participants. This course could be delivered in-house.
This course is suitable for public, private and NGO (not-for-profit) organisations and leaders
who want to add value to their organisation products or services brands.